Terms & Conditions

Last updated: 28 October 2026

1. Who we are

This website, albuhairinternational.com (the “website”), is operated by Al Buhair International FZ-LLC, a free zone company licensed in the United Arab Emirates, with its registered address at VUPR0803, Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates (“Al Buhair”, “we”, “us” or “our”).

You can contact us at contactus@albuhairinternational.com or through our Contact page.

2. About these terms

These terms apply to everyone who visits or uses the website, sends an enquiry, downloads a catalogue or reads our content. By using the website, you agree to these terms. If you do not agree, please do not use the website.

These terms cover use of the website. Any services we provide, or products we supply, are governed by a separate quotation, proposal or written agreement (a “Client Agreement”). If a Client Agreement conflicts with these terms, the Client Agreement applies.

You must be at least 18 years old, and authorised to act for your business where you contact us on its behalf.

3. Website information

The content on this website, including service descriptions, articles, guides, catalogues and images, is general information about our business. It is not professional legal, tax, financial or regulatory advice, and you should take your own advice before acting on it.

We work to keep the website accurate and up to date, but we do not promise that every part of it is complete, current or free of errors. We may change, suspend or remove any part of the website at any time without notice.

Prices, packages, availability or examples shown on the website are for information only and are not an offer that you can accept.

4. Enquiries, quotations and agreements

Sending an enquiry, form or message does not create a contract, reserve stock, or grant any distribution or territory rights.

A contract is formed only when both parties accept a written quotation, proposal or Client Agreement. That document sets out the scope, deliverables, fees, taxes, payment terms, timelines, responsibilities and cancellation terms. We may decline any enquiry or project at our discretion.

5. Digital services

Our digital services, including marketplace management, website development, SEO and content, paid media, social media, CRM and automation and B2B growth consulting, are delivered as described in the relevant Client Agreement.

No guaranteed results. Search rankings, traffic, advertising performance, marketplace ranking, sales and other business results depend on many factors outside our control, including search engine and platform algorithms, competition, market demand, budgets and your own products, pricing and operations. Unless a Client Agreement expressly says otherwise, we do not guarantee any particular ranking, position, volume of traffic, number of leads, sales or return on investment.

Third-party platforms. Services often run on platforms we do not own or control, such as Google, Meta, TikTok, Amazon, Noon, Namshi, Shopify and WordPress. Each platform has its own terms and policies and may change features, prices or rules, reject ads or listings, or restrict or suspend accounts. We are not responsible for the decisions, outages or policy changes of those platforms.

Your responsibilities as a client. You agree to:

• give us accurate information, timely feedback and the access we reasonably need;
• make sure that you own or have permission to use any content, trademarks, images, product information and data you give us;
• make sure that your products, claims, offers and advertising comply with the laws and regulations that apply to you, including product, advertising, consumer protection and data protection rules;
• keep your own account logins secure and keep backups of your own data and content.

Delays or extra work caused by missing access, late feedback, changes in scope or third-party decisions may affect timelines and fees, as set out in the Client Agreement.

6. Fees, VAT and payments

Fees, payment milestones and payment methods are set out in the relevant quotation or Client Agreement. Fees are exclusive of UAE value added tax (VAT) and any other applicable taxes unless stated otherwise, and VAT is charged where it applies.

Payment safety. Our website forms never ask for card numbers, bank passwords or one-time codes. We will only ask you to pay using payment details confirmed in an official quotation or invoice from Al Buhair. If you receive a message asking you to pay to new or changed bank details, contact us on a known number or email address to confirm before paying. To the extent permitted by law, we are not responsible for payments made to accounts that we did not confirm. See our Payment & Security page.

7. ALBI products and wholesale

Product images, scent descriptions and catalogue content help explain the ALBI collection. Colours, packaging and presentation may vary from images. Final product specifications, quantities, prices, delivery terms and availability are confirmed only in writing.

Wholesale and distribution. Exclusivity, territory rights, resale permissions and distribution appointments exist only if they are set out in a signed written agreement. Wholesale buyers are responsible for:

• obtaining any licences, registrations, product approvals and labelling needed to import, store and sell the products in their country;
• complying with import, customs, tax and product safety rules in their territory;
• selling the products in their original condition and packaging, without changing, repackaging or making misleading claims about them, unless we agree otherwise in writing.

Product safety. ALBI perfumes are for external use only. They contain alcohol and are flammable: keep them away from heat, flames and direct sunlight, and out of reach of children. Avoid contact with eyes and broken skin. If you have sensitive skin or known allergies, check the ingredients and test on a small area first, and stop using the product if irritation occurs.

Delivery, risk, returns and refunds are governed by the relevant order or agreement and by our Shipping & Delivery and Returns & Refunds policies.

8. Using the website

You agree not to:

• use the website for any unlawful, fraudulent or harmful purpose;
• try to gain unauthorised access to the website, its servers or any connected system;
• introduce viruses, malicious code or automated attacks, or disrupt the website’s operation;
• send spam, false information or content that is offensive, defamatory or infringes anyone’s rights through our forms;
• copy, scrape or reuse our content for commercial purposes without our written permission;
• pretend to be Al Buhair or to be connected with us.

We may block access or take other action where we reasonably believe these terms have been breached.

9. Intellectual property

The website and its content, including text, design, graphics, logos, the Al Buhair and ALBI names and marks, images and catalogues, are owned by or licensed to Al Buhair. You may view and print pages for your own reference. You may not copy, modify, distribute or use our content or marks for commercial purposes without our written permission.

Other names and marks shown on the website, such as platform and marketplace names, belong to their respective owners. Their mention does not mean those owners endorse us.

Ownership of, and licences to use, work we create for clients are set out in the relevant Client Agreement.

10. Third-party links, tools and advertising

The website may link to third-party websites and may use third-party tools, such as analytics and advertising services. Advertisements shown on the website may be served by third parties and do not mean we endorse the advertiser. Third-party websites and tools have their own terms and privacy policies, and we are not responsible for their content or practices.

11. Privacy and cookies

We handle personal data as described in our Privacy Policy and Cookie Policy.

12. Limitation of liability

To the fullest extent permitted by the laws of the United Arab Emirates:

• the website and its content are provided “as is” and “as available”, without warranties of any kind, except those that cannot be excluded by law;
• we are not liable for any indirect or consequential loss, or for any loss of profit, revenue, business, goodwill, data or opportunity, arising from use of, or inability to use, the website or its content;
• we are not liable for losses caused by third-party platforms, payment providers, couriers, hosting providers or other services outside our reasonable control;
• for services and products, our total liability is limited as set out in the relevant Client Agreement. Where no limit is stated, our total liability arising from a project or order is limited to the fees you paid to us for that project or order in the three months before the event giving rise to the claim.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for fraud, wilful misconduct or gross negligence, or any rights you have under mandatory consumer protection law.

13. Indemnity

If you use the website, our content or our services in breach of these terms or the law, or give us content, products or materials that infringe someone else’s rights or break the law, you agree to compensate Al Buhair for the reasonable losses, costs and expenses, including reasonable legal fees, that result, to the extent permitted by law.

14. Events outside our control

We are not responsible for any delay or failure to perform caused by events outside our reasonable control, including natural events, epidemics, government action, war, unrest, power or internet failures, cyberattacks, platform outages or failures of third-party suppliers.

15. Electronic communications

You agree that we may communicate with you electronically, including by email, website forms and WhatsApp, and that quotations, approvals and agreements made electronically are valid, to the extent permitted by UAE law. Please keep your contact details up to date.

16. Changes to these terms

We may update these terms from time to time. The updated version applies from the date shown at the top of this page. Changes do not affect a Client Agreement that is already in place unless both parties agree. Please check this page regularly.

17. General

• Severability. If any part of these terms is found to be invalid or unenforceable, the rest remains in effect.
• No waiver. If we do not enforce any part of these terms immediately, we can still enforce it later.
• Transfer. We may transfer our rights and obligations under these terms to another company in connection with a reorganisation or sale of our business.
• Language. These terms are written in English. If they are translated, the English version applies to the extent permitted by law.

18. Governing law and disputes

These terms, and any dispute arising from them or from your use of the website, are governed by the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah.

If you have a concern, please contact us first with any relevant quotation, invoice or order reference, so we can try to resolve it in good faith within 30 days. If it cannot be resolved, it will be referred to the competent courts of the Emirate of Ras Al Khaimah, unless the relevant Client Agreement provides for a different forum or arbitration, or mandatory law requires otherwise.

19. Contact us

Al Buhair International FZ-LLC
VUPR0803, Compass Building, Al Hulaila Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
Email: contactus@albuhairinternational.com
WhatsApp: +971 52 807 1884