Shipping & Delivery Policy

Enquiry-led orders

This website does not operate a checkout or publish a universal shipping tariff. Delivery destinations, stock or production readiness and shipping arrangements are confirmed in the quotation before an order is accepted.

Charges, lead times and dispatch

The quotation should identify freight charges, dispatch estimates, delivery arrangements, tracking where available and the party responsible for each cost. Production lead time and carrier transit time are different. Do not treat a catalogue enquiry as a dispatch confirmation.

International fragrance shipments

Perfume transport may require carrier-specific packaging, documentation and destination approvals. The agreed shipment must use a suitable carrier and the necessary documentation. Destination charges, duties and import responsibilities should be stated before payment.

Delivery details and delays

Provide the correct recipient, address and contact details. Contact the team about changes before dispatch. If a delay occurs, request an updated status using your order reference. Any contractual or mandatory rights remain applicable.

Damage, missing or incorrect items

Check the delivery when received and contact the team promptly if items are damaged, leaking, missing or incorrect. Keep the packaging and relevant photos where safe to do so. Do not send an alcohol-based fragrance back without suitable return instructions.

Digital services

Physical shipping does not apply to digital-service work. Delivery methods, milestones and handover are defined in the project scope.